How can we help.
We have multiple ways for you to contact us:
The best way to contact us is by email
We check email almost every day of the year.
You can send us your made to order, personalised details and or images to this email address.
Phone 01359 244145
Our friendly customer services team are ready to help
Monday to Thursday 9am - 5pm
Friday 9am - 1pm
Write to Us
Eldo House, Suffolk Business Park,
Bury St. Edmunds, Suffolk,
( this is NOT a returns address - please contact us for a correct return address)
When you contact us
Please provide your name and order number with the details for the contact.
Don't send any payment card information and never give your password out.
The return address will be on the delivery packing or provided to you once you notify us about the return, this is because our items are sent from all over the UK and to keep costs down it is best to return the same dispatch area.
Have a complaint
If you have a complaint you can raise this using any of the above contact methods.
If you have made a complaint and have exhausted all of the options provided by us, or you are not satisfied with the resolution we have provided, you can contact the Dispute Resolution Ombudsman Limited.